Does your server encounter an agent offline issue? No worries, there's no need to open a support ticket or start worrying about time and money. Agent offline issues take around 1-2 hours and everything gets back online again. That issue happens once yearly or something and it's due to maintenance and a few little performance and security updates so we provide safer services for our customers. So, once again I am going to say, agent offline is a very low priority problem which doesn't take long and hopefully you won't encounter that issue soon.
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